Crystal Reports 4.0 Readme

Crystal Reports  for Visual Basic 5.0 Readme

by

Seagate Software Information Management Group

New Features

New features included in Crystal Reports for Visual Basic 5.0

Crystal Reports for Visual Basic 5.0 Features list

Miscellaneous

Compatibility between 16-bit and 32-bit Crystal Reports

File names for 32-bit Crystal Reports

Reference for Commands, Functions, and Operators

License Agreement

Technical Support Index

International Partners Directory


License Agreement

IMPORTANT [image] READ CAREFULLY

This License Agreement and Limited Warranty (herein referred to as "Agreement") is a legal agreement between you (either an individual or a single entity) and Seagate Software Information Management Group, Inc. (herein referred to as "Seagate Software") for the Crystal Reports software product, which includes computer software and associated media, printed materials, and "on [image] line" or electronic documentation (herein referred to as "Software Product"). By opening the sealed software package and/or by installing, copying or otherwise using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, promptly return the Software Product and accompanying items in resalable condition to the place from which you obtained them for a full refund.

1.  LIMITED LICENSE.

1(a) You are purchasing only the right to use a single copy of the Software
  Product, and are acquiring no rights to the software itself, or the enclosed
  copy, except the Limited License granted herein.

1(b) Except as stated in 1(c), Seagate Software grants you a Limited License
  to use one copy of the Software Product on a single computer. You may
  access the Software Product from a hard disk, over a network (subject to 1(c))
  or by any other method, strictly in accordance to the terms hereof.

1(c) For additional users to use the Software Product on a network, you must
  acquire "Multiple User Packs", which allow additional designated users in
  numbers and on terms specified by the documentation accompanying the
  Software Product. You may have as many copies of the Software Product
  in use on a network as is specifically authorized in the documentation.

2.  COPYRIGHT. All title and copyrights in and to the Software Product (including but not limited to, any images, photographs, animations, video, audio, music, and text incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Seagate Software or its suppliers. The Software Product is protected by copyright laws and international treaty provisions. Therefore, you may not copy the Software Product except that you may either (a) make one copy of the Software Product solely for backup or archival purposes, or (b) install the Software Product on a single computer provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying the Software Product.

3.  OTHER RESTRICTIONS.

3(a) Rental. You may not rent or lease the Software Product.

3(b) Software Transfer. Unless this is a "Not for Resale" or "Evaluation"
  product, you may permanently transfer all of your rights under this
  Agreement, provided that you retain no copies, you transfer all of the
  Software Product (including all component parts, the media and printed
  materials, any upgrades, and this Agreement), and the recipient agrees
  to the terms of this Agreement. If the Software Product is an upgrade,
  any transfer must include all prior versions of the Software Product.

3(c) Export. Any export of the Software Product or its technical data from the
  United States may be restricted by U.S. export control laws, and accordingly
  you must comply with such laws before engaging in any such export.

3(d) Limitations on Modifications or Reverse Engineering. You may not alter,
  disassemble, decompile, or reverse [image] engineer the Software Product.

3(e) No Separation of Components. The Software Product is licensed as a
  single product, and neither the software programs comprising the Software
  Product or any update or upgrade may be separated for use by more than
  one user at a time.

3(f) Termination. Without prejudice to any other rights, Seagate Software may
  terminate this Agreement if you fail to comply with the terms and conditions
  of this Agreement. In such event, you must destroy all copies of the Software
  Product.

4.  LIMITED WARRANTY.

4(a) Seagate Software warrants the physical disk(s) and physical
  documentation to be free of defects in materials and workmanship
  for a period of 60 days from the purchase date. If Seagate Software
  receives notification within this warranty period of any such defects
  and such notification is determined to be correct, Seagate Software
  will replace the disk(s) or documentation.

4(b) Seagate Softwares entire liability for any breach of this warranty is
  limited to replacement of defective disk(s) or documentation, and does
  not include or extend to claims for any other damages.

4(c) SEAGATE SOFTWARE SPECIFICALLY DISCLAIMS ALL OTHER
  CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, STATUTORY
  OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
  CONDITION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR
  A PARTICULAR PURPOSE.

5.  LIMITATION OF LIABILITY. IN NO EVENT SHALL SEAGATE SOFTWARE BE LIABLE FOR COSTS OF SUBSTITUTE PRODUCTS, LOSS OF PROFITS, DATA OR USE OF THE SOFTWARE PRODUCT, OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR OTHER SIMILAR CLAIMS, HOWEVER CAUSED, AND ON ANY THEORY OF LIABILITY, EVEN IF SEAGATE SOFTWARE HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SEAGATE SOFTWARES LIABILITY FOR ANY DAMAGES TO YOU OR ANY OTHER PERSON EVER EXCEED THE LOWER OF THE SUGGESTED LIST PRICE OR THE ACTUAL PURCHASE PRICE PAID FOR THE SOFTWARE PRODUCT, REGARDLESS OF THE FORM OF THE CLAIM. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ALL THIRD PARTY SUPPLIERS TO SEAGATE SOFTWARE OF ANY PORTION OF THE SOFTWARE PRODUCT MAKE NO WARRANTY AND SHALL HAVE NO LIABILITY TO YOU.

6.  RUNTIME SOFTWARE. The software files listed in the software file RUNTIME.HLP, provided on your software disk(s), individually, collectively or in any combination, constitute Runtime Software. Unless this is a "Not for Resale" or "Evaluation" product, Seagate Software grants you a Limited Runtime License to reproduce and distribute exact copies of the Runtime Software, and to modify, reproduce and distribute the sample applications made from the original disks in this package (or a set of backup copies made directly from them), if and only if all of the following conditions are satisfied:

6(a) you may distribute such copies solely for the purpose of
  executing specific [image] purpose application programs written
  using an authorized copy of Software Product;

6(b) you remain solely responsible for support, service, upgrades,
  and technical or other assistance, required or requested by anyone
  receiving such copies;

6(c) you may not use the name, logo, or trademark of Seagate
  Software or the Software Product without written permission
  from Seagate Software;

6(d) you may not alter, disassemble, decompile, or reverse [image] engineer
  the Runtime Software;

6(e) Seagate Software makes no warranty other than the Limited
  License warranty provided in this agreement to you; and

6(f) you will indemnify Seagate Software against any claims or liabilities
 arising out of its use, reproduction or distribution, and the use by the
  recipients or copies made thereunder.

You may not include the Runtime Software or sample applications in any general [image] purpose report writing and/or database querying product, or any other product that is generally competitive with Seagate Software product offerings. If you wish to distribute copies of the Runtime Software or sample applications on other terms, you must obtain written permission from Seagate Software.

"Not for Resale" and "Evaluation" products do not include a Limited Runtime License, and you may not, therefore, distribute Runtime Software or sample applications.

The Software Product contains software components from Seagate Software suppliers. This Agreement does not grant you the rights to distribute software components from these suppliers, including but not limited to, Microsoft Corporations "JET Files", unless you have proper authorization from the appropriate supplier.

7.  GOVERNING LAW. If you acquired this product in Canada, this Agreement is governed by the laws of the Province of British Columbia, Canada, without regard, and each party irrevocably attorns to the exclusive jurisdiction of the courts of the Province or British Columbia. If you acquired this product in the United States or elsewhere other than Canada, this Agreement is governed by the laws of the State of California, without regard, and each party irrevocably submits to the exclusive jurisdiction of the courts of the State of California.

8.  MISCELLANEOUS. This document constitutes the entire agreement of the parties regarding the subject matter herein. All rights not expressly granted to you are retained by Seagate Software.


New Features in Crystal Reports 4.0
New Features in Crystal Reports for Visual Basic 5.0

Crystal Reports for Visual Basic 5.0 is the data access solution for all your Windows platforms! New features in this version of Crystal Reports include a fully featured ActiveX, reporting off the NT Event Log (for NT installations), improved Microsoft Access support, enhanced graphing, and drilldown on graphs. For a full list of features, please see the Crystal Reports Feature List.


Reference for Commands, Functions, and Operators

Reference files covering Crystal Reports Commands and Functions & Operators available in the Formula Editor are available as Word for Windows document files.

   If you are using the CD version of Crystal Reports, you can find these files on the CD in the \doc\ directory.  The files are called respectively:

\doc\Commands.doc

\doc\Formulas.doc

@@@Please delete.    If you are not using the CD version of Crystal Reports, you can download these files from the Crystal Bulletin Board System (BBS). To contact the Crystal BBS, use your modem to dial:

In the US or Canada:

1-800-877-2340@@@ This is the Seagate Sales number!!! not BBS.


Crystal Reportsfor Visual Basic 5.0 Features List

Crystal Reports for Visual Basic 5.0 is a powerful report writer with capabilities to meet the needs of many developers. Those capabilities are listed in the left hand column of the table below. For those developers who want to take advantage of the capabilities in the Crystal Reports Professional edition (Capabilities listed in the right hand column), a convenient upgrade plan is available.  Please contact Seagate Software at (800) 877-2340 for details.

	Crystal Reports for Visual Basic	Crystal Reports Professional @@@ 5.0
Features
ActiveX	>80 properties	@@@ > 100 properties
32-bit Report Engine DLL	@@@delete>80 properties @@@ no API calls	@@@ > 120 API calls
Drilldown on graphs	Yes	@@@Yes
Improved MS Access support	Yes	@@@Yes
Export to MS Excel 5.0 format	Yes	@@@Yes
Report Options saved with report	Yes	@@@Yes
Downward Compatibility with reports	Yes	@@@Yes
PC Data Access
ASCII	Yes via DAO @@@ NO.  Its thru ODBC - not sure if its shipping in VB 5 @@@### I need to know @@@KAT There is a driver that MS is shipping.  We should be able to use it.  However, I suggest you find out from MS directly if this is going to ship.  (It may not).  If it does, then we should say Yes via ODBC	@@@ODBC
dBASE (NDX, MDX, Visual dBASE & QBE)(QBE16-bit only)	YesYes via DAO @@@ no QBE@@@### does this mean that dBASE via ODBC, DAO ( is supported via DAO but QBE is not supported through DAO).? @@@KAT That is correct.  Also, there is an ODBC driver that MS is shipping.  We should be able to use it.  However, I suggest you find out from MS directly if this is going to ship.  (It may not).	@@@DAO, Xbase, BDE, and ODBC
FoxPro (IDX, CDX, Visual FoxPro)	Yes via DAO @@@ no Visual FoxPro@@@### does this mean that FoxPro is supported through DAO but Visual FoxPro isn't supported? @@@KAT There is a driver that MS is shipping that should support Visual Fox.  (The DAO driver - as far as we know - does not)  We should be able to use it.  However, I suggest you find out from MS directly if this is going to ship.  (It may not). ODBC, DAO (Visual FoxPro through ODBC only)	@@@DAO, Xbase, ODBC
Microsoft Access (1.0-2.0) & Access Queries	Yes via ODBC, DAODAO @@@KAT ODBC was also added (MS is shipping the driver).  Same deal applies here.  Better ask MS.	@@@DAO, ODBC
Microsoft Excel (XLS)	Yes via DAO@@@ NO.  Its thru ODBC - not sure if its shipping in VB 5@@@### I need this clarified @@@KAT There is a driver that MS is shipping.  We should be able to use it.  However, I suggest you find out from MS directly if this is going to ship.  (It may not).  If it does, then we should say Yes via ODBC	@@@ODBC
Paradox (3.5-5.5)**@@@ where are the ** resolved?  dont see it anywhere.	Yes via ODBC, DAOSupports versions prior to 5.0Yes via DAO; @@@ no support for Paradox 5.0 and later @@@KAT There is a driver that MS is shipping.  We should be able to use it.  However, I suggest you find out from MS directly if this is going to ship.  (It may not).  If it does, then we should say Yes via ODBC.  Also, you will need to ask MS if up to version 7.0 of Paradox is supported.	@@@ DAO, ODBC, BDE
SQL DATA ACCESS
ODBC	Yes	@@@Yes
MS SQL Server	Yes via ODBC	@@@ ODBC, Native
Oracle	Yes via ODBC	@@@ ODBC, NAative
Stored Procedure support	Yes	@@@Yes
Ability to sort data on SQL Server	Yes	@@@Yes
Case Sensitive SQL data	Yes	@@@Yes
Ability to convert database drivers	Yes,l @@@limited selection	@@@ all drivers


File names for 32-bit version of Crystal Reports

For the 32-bit version of Crystal Reports some files have different names than their 16-bit versions.

CRW.EXE (16-bit)	CRW32.EXE (32-bit)
CRPE.DLL (16-bit)	CRPE32.DLL (32-bit)
CRRUN.EXE	CRRUN32.EXE (32-bit)
In addition, DLL support files for the 32-bit version of Crystal Reports have a number 2 as the second character of the filename.  Example: p2bjet.dll


Compatibility between 16-bit and 32-bit Crystal Reports

Visual Basic 5.0 ships with a 32-bit version of Crystal Reports. If you have an earlier 16-bit version and are running both the 16-bit and 32-bit versions of Crystal Reports, there are several compatibility issues to consider.:

1.  If your report was created using 32-bit Crystal Reports, and the database it accesses is located in a directory that has a Win32 long file name, 16-bit Crystal Reports will report an error if you try to run the report. Use the Database|Set Location command to change the location of the database to a 16-bit directory.

2.  If you are running 16 and 32-bit versions of CRW on the same machine, CRW uses the same CRW.INI for both versions.  As a result, the last five opened reports info is shared as well, so if your report name is a long name, and you try to open it on the last five opened reports list, you will get an error due to the naming difference.


Technical Support Index

  Click the topic of interest below for more information:

Areas to seek assistance before calling technical support

Troubleshooting Crystal Reports

How to register your copy of Crystal Reports via modem

How to register your copy of Crystal Reports via fax or mail

How to understand the Help System

Product Support

Facts On Demand

Fax Support [image] FREE

CompuServe

Mail [image] in Support [image] FREE

Telephone Support

Web Site Technical Support

Extended Technical Support Policy

Product Registration

Crystal Reports Upgrade Plan

Restricted Rights Legend


Areas to seek assistance before calling technical support

1.	Look in the Users@@@ Guide.  This book contains dozens of mini-tutorials that will walk you through many of the most common reporting situations.

2.	Check the Online Help System.  You'll find hundreds of help topics covering a wide variety of reporting and development issues.

3.	Dial into the Facts on Demand system for an index of technical papers that are available by FAX.

4.	Browse the Crystal Reports Web Site at http://www./ @@@img.seagatesoftware.com/.@@@

See Also

Technical Support Index


Troubleshooting Crystal Reports

1.  Should a problem arise, try to duplicate the problem before calling technical support.  Take note of the steps performed to duplicate this problem.  When calling in for support pertaining to a specific problem inform the technical support person of the problem and the steps which have been carried out to duplicate the problem.

2.  Take note of any error messages found and notify the technical support person of the exact wording of the error message.

3.  Should problems be found on existing reports, create a new report to check whether or not the same problem be found under the new report.  Always choose the Verify Database command (Database menu) when encountering error messages.  This will ensure that the database will be cross [image] checked with the report and any changes made to the database, will then be reflected within Crystal Reports.

4.  Insert DebugMode=Yes into the CRW.INI file under the [Crystal Reports] section.  This will report further on error messages being encountered.  Look in the manual or CRPE.H file to the meaning of error codes.

5.  Should the problem be encountered in an environment other than the development environment, take note of what is different in the environments.  Ensure that all of the required files and correct version of these files exist on that computer.Run WPS.EXE (which is located in the VB\CDK directory ) in both environments.  This file shows which files are being loaded and from which directory they are being loaded. Missing files or incorrect versions of these files can then be traced using this utility.

NOTE:  Please perform these above mentioned procedures before calling in to technical support. Your call is of utmost importance to us and we would like to assist in the most efficient way possible.

See Also

Technical Support Index


How to register your copy of Crystal Reports via modem

If you have a modem, you can register your copy of Crystal Reports electronically and receive your registration number while you are online.  Here is all you have to do:

1.  Choose the Register/Change Address command from the Help menu.  The Crystal Reports Registration dialog box appears.

2.  Enter your name, address, phone, and fax in the edit boxes provided, and click OK when finished.  The Crystal Reports User Survey dialog box appears.

3.  Fill in the appropriate answers to the survey questions on the form.  Each question is self [image] explanatory.

4.  Click the Save Responses button and then the Continue button.  Your responses are saved, and the Crystal Reports Registration dialog box appears.

5.  Click the Register via Modem button.  The Send via Modem dialog box appears.  Use this dialog box to tell the program about your system.

6.  In the Baud Rate box, select the baud rate that matches your modem.

7.  In the Port box, select the serial port that you have your modem hooked up to.

8.  In the Phone box, indicate whether your phone uses Tone or Pulse dialing.  The program automatically enters the registration phone number in the Number edit box.  Edit the country area code to dial to Canada.

9.  The Modem box is intended to mimic the LEDs on your modem.  The indicators in the box turn on and off to give you a play [image] by [image] play of the data transfer operation.  The buttons are:

DSR

Data Set Ready

CD

Carrier Detect

RD

Receiving Data

CTS

Clear To Send

SD

Sending Data

Consult your modem documentation or any standard data communications text if you need additional information.

6.  Click the Modem button and the Modem Settings dialog box appears.

7.  Select your modem from the Modem drop down box.  If your modem is not on the list, try the Hayes compatible selection since many modems are compatible with the Hayes command set.  When you select a modem, the program fills in the rest of the boxes in the dialog box.  You can edit the settings in each box if you wish.

8.  When finished, click OK to return to the Send via Modem dialog box, and click Connect there to begin the Modem Registration procedure.  The Program:

   calls Seagate Software, IMG,

   enters your registration information into the Registration database,

   downloads your registration number,

   enters that number in the Enter Serial Number edit box on the Crystal Reports Registration form, and

   signs off.

9.  That is it!  You are registered and in line for all the benefits that come with registration.

NOTE:  The Crystal Reports manual provides an extensive index, and this online Help facility provides comprehensive topical and alphabetical indexes and an extensive keywords search index.

See Also

Technical Support Index


How to register your copy of Crystal Reports via fax or mail

Registering your copy of Crystal Reports via fax or mail is easy to do.

1.  Click the Edit Registration Info button. The Crystal Reports Registration dialog box appears.

2.  Enter your name, address, phone, and fax in the edit boxes provided, and click OK when finished to return to the Crystal Reports Registration dialog box.

3.  Click the Print Registration Form button. Crystal Reports prints out a copy of your completed registration form.

4.  Fax the form to Seagate Software, Inc. at (604) 681 [image] 5147 or mail it to Seagate Software, Inc. at the address that appears on the form.

5.  In a few days, the company will mail or fax you back your registration number.

6.  Enter the serial number in the Enter serial number  edit box, and click the Proceed to Crystal Reports button when finished. This takes you to Crystal Reports and disables the dialog box so it no longer appears when you start the program.

See Also

Technical Support Index


How to understand the Help System
To understand the Help System

This online Help system included with Crystal Reports is a superset of the information provided in the Crystal Reports Users Guide.  That is, it includes all of the key information from the manual and a lot more as well.  Sample formulas, sample record and group selection formulas, sample code, and hundreds and hundreds of topics on virtually anything related to reporting [image] online Help has it all.

If you want help to learn to use the menu commands for example, online Help gives you an explanation of what the command does, then a thorough explanation of any dialog boxes the menu command activates, and finally, tutorials for performing tasks using the menu command.  By working through the topics for any menu command, you can find out why you would use it and become an expert in its use.

You can traverse Crystal Reports online Help by using a contents tree, you can use the Index to look up topics by keywords, or you can use the full [image] text search facility to find topics that contain the work of interest.  It is suggested that you access online Help often while learning Crystal Reports.

The help system is easy to use. If you have used help systems in other Windows programs (or in Windows itself, for that matter), you probably know enough to begin using the Crystal Reports help system without further study.  If you need help understanding the Windows help system, see the documentation that you received with Microsoft Windows.

The program offers two kinds of help: context sensitive help and indexed help.

  NOTE:  Some topics in Crystal Reports Help are identified with a Pro Only logo. Topics identified with this logo are available only in the Professional version of Crystal Reports. For information on upgrading to this version, please contact Seagate Software IMG at (800) 877-2340.

Context sensitive help

Context sensitive help gives you immediate help with a screen element of interest (menu command, dialog box, etc.).  The program takes you directly to the help information you seek without the need to traverse the indexing system.

   To get context sensitive help on a dialog box, press F1 when the dialog box is active.

   To get context sensitive help on a specific menu command, click the menu name and then use the Down Arrow key to highlight the command of interest. Once the command is highlighted, press F1.

Indexed help

Indexed help takes you to the help indexing system, a hierarchy of indexes which is designed to help you target your topic of interest.  Using the indexing system, you can select a broad topic of interest from the first index and then narrow your selection using the next index that appears, then the next. etc.  For example:

   if you are interested in learning what arithmetic functions are built into Crystal Reports, you might first select Functions/Indexed by function type from the Reference Information section of Index to Crystal Reports Help, the first (main) index that appears when you call up indexed help. That selection takes you to the Functions Index which lists the various categories of functions available. Arithmetic functions is one of those categories.

   When you select Arithmetic Functions, Crystal Reports takes you to the Arithmetic Functions Index which lists all arithmetic functions by name.

   From that point you can choose a function of interest and Crystal Reports displays a window of information about the function and its usage.

The Crystal Reports indexing system lists all of the topics that relate directly to screen elements as well as many topics that do not.  For example, the main index lists a glossary which defines report [image] related terms, many of which are not tied directly to screen elements (case sensitive, empty string, etc.).

Jumps within the help system

Crystal Reports online Help was designed to provide comprehensive technical support.   Each help screen contains important information about the topic of interest.  Many screens contain examples and comments as well.

Underlined text

Most screens also contain underlined text.  (On color systems, underlined items are colored green as well.)  When an item is underlined, it means that there is additional information immediately available on that item.

There are two kinds of underlines:

Solid

The solid underline indicates a cross reference.  Clicking on a word with a solid underline takes you directly to the help screen for that topic.

Dotted

The dotted underline means that a definition is available for the topic.  To call up the definition, click the topic of interest.

NOTE:  As a visual aid, the cursor changes to the shape of a tiny hand whenever it is over one of these underlined expressions.

See Also

Technical Support Index


Product Support

Crystal Reports is a very powerful report writer for the Windows environment.  Seagate Software IMG, Inc. is proud of the quality of the product and has spent a great deal of time trying to make it intuitive to use.  If, however, there is something you can not figure out how to do, we suggest you consult the extensive Crystal Reports online Help System.  The Help System can be accessed by clicking on any Help button, by pressing the F1 key, or by choosing the Contents command from the main Crystal Reports Help menu.  The Help system includes all of the information from the User's Guide, as well as in [image] depth information and numerous examples.

NOTE:  Product support plans vary from region to region.  Contact your local distributor for a list of product support plans available in your region.  See README.HLP for a list of International distributors.@@@ Were IN the Readme.  Should we not pull this?  It is not in here that I can see.

See Also

Technical Support Index


Facts On Demand

If you have a fax machine, you can get technical and marketing documents from Seagate Software IMG, Inc. by calling (604) 681 [image] 3450.  Listen to the menu, select the documents you would like to receive, and enter your fax number.  Seagate Software IMG, Inc. will fax the documents to you automatically.

NOTE:  Product support plans vary from region to region.  Contact your local distributor for a list of product support plans available in your region.  See README.HLP for a list of International distributors. .@@@ Were IN the Readme.  Should we not pull this?  It is not in here that I can see.

SEAGATE SOFTWARE FACTS ON DEMAND (604) 681 [image] 3450

See Also

Technical Support Index


Fax Support {bmc endash.bmp} FREE
Fax Support [image] FREE

Another efficient way to receive support on Crystal Reports is to fax in your technical support request.  To do this, first fill in the bottom part of the Technical Support Request form in the product.  This form appears when you choose the Technical Support Request command from the Crystal Reports Help menu.  When you have completed the form, click the Print button to print it.

Fax the completed form to us 24 hours a day, Monday through Friday.  After a technical support representative has had a chance to review your fax, one of our support representatives will respond to you by return fax.  Your technical support request will be responded to within 24 hours or by the next business day.

NOTE:  Product support plans vary from region to region. Contact your local distributor for a list of product support plans available in your region.  See README.HLP for a list of International distributors. .@@@ Were IN the Readme.  Should we not pull this?  It is not in here that I can see.

SEAGATE SOFTWARE FAX SUPPORT (604) 681 [image] 7163

See Also

Technical Support Index


CompuServe

You can receive support on Crystal Reports via CompuServe.  Once in CompuServe, issue the GO REPORTS command and you will enter a forum for Crystal Reports users that is monitored by Crystal staff.


Mail{bmc endash.bmp}in Support {bmc endash.bmp} FREE
Mail [image] in Support [image] FREE

If you prefer, you can contact Seagate Software, IMG by mail with written questions or comments, and we will respond by return mail.

If you believe that your questions are such that we should review all of your related files (such as databases, etc.) to help solve your problem, then copy all of the related files and the Crystal Reports report file (FILENAME.RPT) onto a diskette of any PC compatible format and send it to us.  We will investigate the problem and mail back a response to you as soon as possible with your original diskette.

NOTE:  Product support plans vary from region to region.  Contact your local distributor for a list of product support plans available in your region.  See README.HLP for a list of International distributors. .@@@ Were IN the Readme.  Should we not pull this?  It is not in here that I can see.

Our mailing address is:

Seagate Software IMG, Inc.
4th Floor [image] 1095 West Pender Street
Vancouver, BC, Canada V6E 2M6

See Also

Technical Support Index


Telephone Support

Registered users of Crystal Reports are entitled to free telephone support (subject to availability) for 60 days from the time of purchase. Telephone support is available from 8 a.m. to 5 p.m., P.S.T. Monday to Thursday and 8 a.m. to 4 p.m. P.S.T. on Friday.  If you are calling from out of the Vancouver, B.C. area, long distance charges apply.

Before you call technical support, make sure you do the following:

   check the manual

   check help

   check facts on demand

   check the Internet

Please have the following information available:

   registration number,

   If you are registered, you can find the registration number by choosing the About Crystal Reports command on the Help menu.

   If you are not registered, you will need to register first to obtain your serial number.

   product name and version number,

   operating system you are using (i.e., Windows 95, Windows NT or Windows 3.1) and whether you are using a 16 [image] bit or 32 [image] bit version of Crystal Reports,

   version of database and other software you are using with Crystal Reports (if required) [image] Btrieve, Sybase, Paradox, etc.,

   Technical Support Request form from the product,

   network information if you are on a network,

   contents of AUTOEXEC.BAT and CONFIG.SYS files,

   a list of steps necessary to recreate the problem,

   the database type you are using, and

   the programming environment (if applicable).

NOTE: Product support plans vary from region to region. Contact your local distributor for a list of product support plans available in your region. See README.HLP for a list of International distributors.

SEAGATE SOFTWARE Telephone Number (604) 669 [image] 8379


Extended Technical Support Policy

Registered users may purchase an extended support policy which entitles the user to unlimited technical support for a one year period.  Support plan members will receive a special phone number which they can use to get directly through to the Technical Support team.  Call (604)681 [image] 3435 for detailed information about this plan.

NOTE:  The extended technical support policy is available in the United States and Canada only.

@@@ add this in I think:  NOTE:  Product support plans vary from region to region.  Contact your local distributor for a list of product support plans available in your region.  See README.HLP for a list of International distributors. .@@@ Were IN the Readme.  Should we not pull this?  It is not in here that I can see.

See Also

Technical Support Index


Product Registration

When using Crystal Reports for the first time, it will ask for your name, address, and related information.  hen the product will suggest that you register Crystal Reports to receive your product Serial Number.  The program will ask for the Serial Number the next time you run Crystal Reports. When you enter the Serial Number, you have completed the registration process.

You can register Crystal Reports using three different methods:

1.  Fill out the Registration form that is built into Crystal Reports and then register by modem using the Crystal Reports communications program.  The procedure will register your copy of the program, assign a serial number, and enter that number automatically into your system.

2.  Print the Registration Form that is built into Crystal Reports and then fax it to us at (604) 681 [image] 5147.  We will then fax back to you a Serial Number that can be entered into the product the next time it asks for it.

3.  Fill out the enclosed Registration Form and mail it to us.  We will mail a Serial Number back to you so you can enter it into the product.

Registering Crystal Reports will ensure that you are kept up to date with all product advancements, and it will allow us to provide quality technical support to people that are properly registered with Crystal Services.

REGISTRATION FAX (604) 681 [image] 5147

See Also

Technical Support Index


Crystal Reports Upgrade Plan

If you would like to automatically receive upgrades to Crystal Reports, you can purchase Crystal Reports Upgrade plan.  This will entitle you to receive free upgrades for one year for only $150.00 per year.  You will automatically get upgrades shipped by UPS ground.  (You can receive them by air, if you wish, at an additional expense.)  This upgrade plan includes all product upgrades as well as any documentation changes during the year.  If you want worry free software maintenance, then this is the plan for you.

NOTE: The upgrade plan is available in the United States and Canada only.

ORDER PHONE LINE (604) 681 [image] 3435
ORDER FAX LINE (604) 681 [image] 2934

See Also

Technical Support Index


Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, reproduction, or transfer of this commercial product and accompanying documentation is restricted in accordance with FAR 12.212 and DFARS 227.7202 and by this license agreement.  Contact Legal Department, Seagate Software, Inc. (408) 456 [image] 4646.

See Also

Technical Support Index


Web Site Technical Support

Visit our Web Site at

http://www.img.seagatesoftware.com/@@@

The Web Site contains a wide variety of technical support tools including the Crystal Knowledge Base, Top N Technical Solutions, Technical Documents, and White Papers. If you have a problem, the chances are good you can find a solution here.


International Partners Directory

Argentina

Australia

Austria

Belgium

Brazil

Chile

Columbia

Cyprus

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Israel

Italy

Japan

Korea

Luxembourg

Mexico

New Zealand

Netherlands

Norway

Philippines

Poland

Portugal

Russia

Singapore

South Africa

Spain

Sweden

Switzerland

Taiwan ROC

Thailand

Turkey

United Arab Emirates

United Kingdom

Venezuela


Argentina

SOFTLAND
Mansilla 2437 1 er piso
(1121) Buenos Aires
Argentina
Ph:  54 [image] 1 [image] 964 [image] 2100
Fax:  54 [image] 1 [image] 964 [image] 2270
E [image] mail: Info@softland.com.ar
Web: www.softland.com.ar
Intranet:  964 [image] 2280
AutoFax:  964 [image] 2290 (Fax on Demand System)


Australia

AERONAUT INDUSTRIES
Ground Floor
48 Chandos Street
St Leonards NSW2065
Ph:   61 [image] 2 [image] 9436 [image] 1175
Fax: 61 [image] 2 [image] 9436 [image] 1184
E [image] mail:  sales@aeronaut.com.au


Austria

Contact Seagate Software Germany

MICRO BASIC
Am Sommerfeld 11
D [image] 85622 Weissenfeld
Ph:   49 [image] 89 [image] 9049 [image] 9049
Fax: 49 [image] 89 [image] 9049 [image] 9090


Belgium

Contact Seagate Software France.


Brazil

RAMO SISTEMAS DIGITAIS
Rua Haddock Lobo 337 8 andar
01414 [image] 001 Sao Paulo, SP Brazil
Ph:   55 [image] 11 [image] 214 [image] 2278
Fax: 55 [image] 11 [image] 214 [image] 2565
E [image] mail: ramosist@embratel.net.br


Chile

BRIGHT SYSTEMS
Dr. Manuel Barros Borgono 163
Providencia, Santiago
Ph:   56 [image] 2 [image] 235 [image] 0480
Fax: 56 [image] 2 [image] 236 [image] 1069
E [image] mail: bsystem@entelchile.net


Columbia

ESTRATEGIAS Y SISTEMAS CIA LTDA.
Carrera 37 No. 89 [image] 99
A.A. 251312  Santafe de Bogota  Colombia
Ph:   57 [image] 1 [image] 236 [image] 1696
Fax: 57 [image] 1 [image] 617 [image] 7530
E [image] mail: eysjosem@openway.com.co


Cyprus

CYCOM COMPUTER PRODUCTS LTD.
City House, 19th Dervis St.
P.O. Box 5732
Nicosia, Cyprus
Ph:   357 [image] 2 [image] 454448
Fax: 357 [image] 2 [image] 454707


Czech Republic

SWS SOFTWARE s.r.o.
Dostihova 1
763 15 Slusovice
Ph:   42 [image] 67 [image] 7981036
Fax: 42 [image] 67 [image] 7981008

ABAKUS DISTRIBUTION A.S.
Maltezske nam. 7
110 00 Praha 1
Ph:   0042 [image] 2 [image] 245 10 942
Fax:   0042 [image] 2 [image] 245 10 254


Denmark

NORSOFT A/S
Maren Turis Gade 2
DK [image] 9100, Aalborg
Ph:   45 [image] 98 [image] 11 [image] 1188
Fax: 45 [image] 98 [image] 11 [image] 1088


Finland

BOSS INFORMATION
Sepankatu 14 A
SF [image] 40720, Jyvaskyla
Ph:   358 [image] 41 [image] 334 [image] 3411
Fax: 358 [image] 41 [image] 334 [image] 3444


France

SEAGATE SOFTWARE S.A.
62bis Avenue André Morizet
92643 Boulogne [image] Billancourt Cedex
Ph:   33 [image] 1 [image] 41 [image] 10 16 00
Fax: 33 [image] 1 [image] 46 [image] 04 74 19

Distributor:

SOFTWARE TECHNOLOGY RESOURCES
7 rue Paul Dautier
78140, Velizy
Ph:   33 [image] 1 [image] 3070 [image] 6161
Fax: 33 [image] 1 [image] 3946 [image] 3864


Germany

SEAGATE SOFTWARE GMBH
Jacob [image] Kaiser [image] Str. 7
47877 Willich
Ph:   49 [image] 0 [image] 2154 [image] 916350
Fax: 49 [image] 0 [image] 2154 [image] 916370

Distributors:

MICRO BASIC
Am Sommerfeld 11
D [image] 85622 Weissenfeld
Ph:   49 [image] 89 [image] 9049 [image] 9049
Fax: 49 [image] 89 [image] 9049 [image] 9090

MICROWARE GMBH
Moselstrasse 21
41464 Neuss
Ph:   49 [image] 2131 94 45 [image] 0
Fax : 49 [image] 2131 4 37 04


Greece

Contact Seagate Software France.

Orthology Consulting Ltd.
8 Heroon Polytechneiou
Aghia Paraskevi 153 42
ATHENS, GREECE
Ph:   +301 60.80.091 [image] 2
Fax: +301 60.80.092
e [image] mail: orthology@ath.forthnet.gr
Web: http://www.forthnet.gr/orthology


Hong Kong

DATADEVELOP LTD
Rm 1001 [image] 3 Fourseas Bldg.
208 [image] 212 Nathan Road
Kowloon, HongKong
Ph:   852 [image] 2 [image] 312 [image] 6038
Fax: 852 [image] 2 [image] 314 [image] 3672
E [image] mail: dglpsd@nkstar.com


Hungary

Questar Hungary
Huvosvolgyi ut 54
H [image] 1021 Budapest
Ph:   36 [image] 1 [image] 202 [image] 6373
Fax: 36 [image] 1 [image] 202 [image] 6375


India

LARSEN & TOUBRO LTD.
Shailesh  Mahajan
Powal, Bombay 400 072
Ph:   91 [image] 22 [image] 852 [image] 3309
Fax: 91 [image] 22 [image] 852 [image] 1592
E [image] mail: akc [image] isd@smtpg.Itindia.com


Israel

Bynet
8 Hanechoshet St.
Ramot [image] Hachayal
Tel Aviv, Israel
Ph:   972 [image] 3 [image] 645 [image] 8080
Fax: 972 [image] 3 [image] 648 [image] 1656


Italy

Contact Seagate Software France.

QUESTAR
Via Ghislandi, 61/B
24125 Bergamo
Ph:   39 [image] 35 [image] 24 [image] 9946
Fax: 39 [image] 35 [image] 24 [image] 9945
E [image] mail: info@questar.it
Web: www.questar.it


Japan

AG TECH
Bell Ace Building 4F
1 [image] 10 [image] 9 Higashi Sakura Higashi [image] Ku
Nagoya  461
Ph:   81 [image] 52 [image] 951 [image] 2706
Fax: 81 [image] 52 [image] 951 [image] 4469
E [image] mail: 72041.1166@compuserve.com

WOODLAND CORP.
Asahiseimei [image] imabashi bldg. 1 [image] 6 [image] 19
Imabashi, chuo [image] ku
Osaka 541
Ph:   81 [image] 6 [image] 204 [image] 0611
Fax: 81 [image] 6 [image] 229 [image] 0506
E [image] mail: shimada@woodland.co.jp


Korea

INFOTECH
5 Floor Wha Building
238, Nonhyon [image] Dong, Kangnam [image] ku
Seoul  135 [image] 010
Ph:   82 [image] 23 [image] 442 [image] 0400
Fax: 82 [image] 23 [image] 442 [image] 1960

CC COM
Rodem Bldg 3F
834 [image] 77 Yeosam [image] dong, Kangnam [image] gu
Seoul  135 [image] 080
Ph:   82 [image] 2 [image] 538 [image] 8700
Fax: 82 [image] 2 [image] 538 [image] 8716
E [image] mail: 100053.377@compuserve.com


Luxembourg

Contact Seagate Software France.


Mexico

OPENTEC SA de CV
Insurgentes Sur 2047 [image] 4
Col.San Angel
01000 Mexico D.F.  Mexico
Ph:   52 [image] 5 [image] 661 [image] 4472
Fax: 52 [image] 5 [image] 661 [image] 3571
E [image] mail: CMEJIA@opentec.com.mx


New Zealand

UNILOGIC
195 Khyber Pass Rd, Level 4
Grafton, Auckland
Ph:   64 [image] 9 [image] 358 [image] 8114
Fax: 64 [image] 9 [image] 358 [image] 1224
E [image] mail: crystal@unilogic.co.nz
Web:  www.unilogic.co.nz


Netherlands

Contact Seagate Software UK.


Norway

COMPUTER RESOURCES INTERNATIONAL
Postboks 139 Kjelsas
0411 Oslo
Ph:   47 [image] 22 [image] 236893
Fax: 47 [image] 22 [image] 952355

POLYSOFT A/S
Rosenkrantsgt. 95
Box 829
N [image] 3007 Drammen
Ph:   47 [image] 3289 [image] 2240
Fax:  47 [image] 3289 [image] 5900


Philippines

PACIFIC COMPUTER & MANAGEMENT SYSTEMS
5E Vernida 1 Bldg, 120 Amorsolo St. Legaspi Village, Makati City, MM
Ph:   632 [image] 892 [image] 2148
Fax: 632 [image] 818 [image] 3807
E [image] mail: titodel@helios.iconn.com.ph


Poland

POLCOM SP  Z.O.O.
ul. G. Zapolskiej 38
30 [image] 126 Krakow
Poland
Ph:   0048 [image] 12 [image] 36 71 77
Fax: 0048 [image] 12 [image] 37 60 62


Portugal

PRIMAVERA SOFTWARE
R. Cidade Do Porto no.15, Sala E [image] 11
4700 Braga
Ph:   351 [image] 53693169
Fax: 351 [image] 53693334


Russia

Contact Seagate Software Germany.


Singapore

NOVA SPRINT CONSULTING
Block 1002 Jalan Bukit Merah, #03 [image] 16/20 Redhill Industrial Estate,
159456
Ph:   65 [image] 275 [image] 9088
Fax: 65 [image] 275 [image] 9388
E [image] mail: laitk@mcsb.com.sg


South Africa

SEAGATE SOFTWARE
376 Oak Avenue
Randburg 2125
Ph:   27 [image] 11 [image] 781 [image] 2200
Fax: 27 [image] 11 [image] 781 [image] 2214


Spain

Contact SeagateSoftware France.

RAMBLA INFORMATICA
Primer de Maig 2 [image] 22 baixos
08320, El Masnou, Barcelona
Ph:   34 [image] 3 [image] 540 [image] 2982
Fax: 34 [image] 3 [image] 540 [image] 3095

Danysoft Internacional
Pase De Albacete, 73
28700 S.S. De Los Reyes
Madrid, Spain
Ph:   +341 [image] 654 [image] 6298
Fax: +341 [image] 654 [image] 6382


Sweden

LINSOFT
S:t Largatan 9 D
Linkoping
Ph:   461 [image] 311 [image] 1588
Fax: 461 [image] 313 [image] 5695


Switzerland

Contact Seagate Software Germany

MICRO BASIC
Am Sommerfeld 11
D [image] 85622 Weissenfeld
Ph:   49 [image] 89 [image] 9049 [image] 9049
Fax: 49 [image] 89 [image] 9049 [image] 9090


Taiwan ROC

WARDPRO INFORMATION CORP.
4F [image] 1,No 20 Alley 1 Lane 768
Section 4 Pa [image] Teh Road, Taipei, Taiwan
Ph:   886 [image] 2 [image] 788 [image] 6777
Fax: 886 [image] 2 [image] 785 [image] 3220


Thailand

INDEC TECHNOLOGY COMPANY
436 Soi 12
Paholyotin Road
Bangkok  10400
Phone: 662 [image] 513 [image] 1077
Fax: 662 [image] 279 [image] 1556

SAHASEDSIRIRI LTD. PARTNERSHIP
2104/48 Soi Mooban Decha Ramkamaeng Rd.
Huamark Bangkapi, Bangkok 10240
Ph:   662 [image] 732 [image] 3268
Fax: 662 [image] 374 [image] 7163
E [image] mail: narun@ksc6.th.com


Turkey

OPTIMUM
Barboros Bulvari Akdogan Sok. 37/3
80690 Besiktas, Istanbul
Ph:   90 [image] 212 [image] 2581829
Fax: 90 [image] 212 [image] 2583567


United Arab Emirates

MITECH TRADING
P.O. Box 4886, Dubai
Ph:   971 [image] 4 [image] 624043
Fax: 971 [image] 4 [image] 665818


United Kingdom

SEAGATE SOFTWARE UK
Kings Chase, 107 King Street
Maidenhead, Berkshire
SL6 1DP
Ph:   44 [image] 1628 [image] 771299
Fax: 44 [image] 1628 [image] 771523

Distributors:

CONTEMPORARY SOFTWARE
Kingswick House, Sunninghill, Berkshire,
SL5 7BH
Ph: 44 [image] 1344 [image] 873434
Fax: 44 [image] 1344 [image] 872228
E [image] mail: cssales@contemporary.co.uk
Web: www.contemporary.co.uk

IDEAL HARDWARE
265 Burlington Road
New Malden, Surrey
KT3 4NE
Ph:   44 [image] 181 [image] 286 5000
Fax: 44 [image] 181 [image] 286 5056
Web: www.ideal.co.uk


Venezuela

L & C COMPUTER SERVICES, C.A
Calle El Porvenir, Edificio Tocome, piso 1, oficina 2A,
Urb. La Florida, Caracas 1050  Venezuela
Ph:   58 [image] 2 [image] 731 [image] 2668
Fax: 58 [image] 2 [image] 731 [image] 2668
E [image] mail: arturolaos@true.net